Travelers say airlines’ customer service failed

Yes they are angry. But 30 inches plus of snow just fell on a city that rarely gets cold in the winter time!

Now that’s not giving any excuse for some of the most dramatic after effects of the storm of the new century in New York City. Babies dying and EMS workers not being able to get to locations due to snow covered roads is a major problem that hasn’t been greatly addressed by the City.

But I think as far as airlines, it’s important to remember that if a plane took off from an icy runway, lawyers would be waiting on the edge of a tarmac for problems. They would be quick to sue and sue big. I think airlines, being overly cautious, may be annoying as people are waiting, but it’s necessary. Just like the Eagles’ cancellation. I would have loved to see the Eagles (lose) play during a snowstorm, but public safely took precedence. Airlines are making the right choice in their caution. And they are losing about $150mil (so far) ..